Refund & Returns Policy

Last Updated: 20 October 2024

Welcome to Gamers Vision Shield! We strive to provide our customers with high-quality blue light blocking glasses for an enhanced gaming experience. We understand that sometimes a product may not meet your expectations, and we are here to help with returns and refunds in a fair and straightforward way. Please read the policy below to understand our process.

1. Returns Eligibility
You may return your product within 30 days of the delivery date for a full refund or exchange, provided that:

  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • The product has not been altered, damaged, or shows signs of wear.

2. Initiating a Return
To initiate a return, please contact us at [email protected] with the following details:

  • Your order number.
  • A description of the issue or reason for return.
  • Photos of the product, if applicable, to help us process your return efficiently.

Once we review your request, we will provide you with instructions on how to proceed with the return.

3. Return Shipping Costs

  • Defective or Damaged Products: If you received a defective or damaged product, we will cover the cost of return shipping. Please contact us with photos and details to verify the issue.
  • Customer Preference: If the return is due to a change of mind or customer preference, you will be responsible for the return shipping cost.

4. Refunds Process
Once we receive and inspect the returned item, we will notify you of the status of your refund via email. If the item meets our return conditions, we will issue a refund to your original payment method within 7–10 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges
If you wish to exchange your product for a different model or color, please follow the return process outlined above. Once we receive and approve the returned product, we will process the exchange and ship the replacement item. You will receive tracking details via email.

6. Non-Returnable Items
Please note that gift cards, promotional items, and certain customized products are not eligible for return or exchange. If you have questions about a specific item, feel free to reach out to our support team.

7. Customer Support Contact Information
If you have any questions about our Refunds and Returns Policy or need assistance with a return, please reach out to our customer support team:

We are here to make sure that your experience with Gamers Vision Shield is as smooth and satisfactory as possible. Thank you for choosing us for your gaming eyewear needs!